Woodford Carpet Cleaners Terms and Conditions
These Terms and Conditions apply to all carpet cleaning, upholstery cleaning, rug cleaning, stain treatment, deodorising, and related domestic or commercial cleaning services supplied by Woodford Carpet Cleaners. By making a booking, confirming an appointment, or allowing work to begin, the customer agrees to be bound by these terms. They are designed to set out the way the service is arranged, how payment is handled, what happens if a booking is cancelled or changed, and the responsibilities of both parties during and after the service.
For the purposes of these terms, “we”, “us”, and “our” refer to the service provider trading as Woodford Carpet Cleaners. “You” and “your” refer to the person, business, landlord, tenant, or representative making the booking or receiving the service. These terms apply unless we agree otherwise in writing. Any variation to these terms must be expressly confirmed by us and will only apply to the specific booking to which it relates.
By requesting a service, you confirm that you are authorised to instruct the work, that you have read and understood these terms, and that all information provided at the time of booking is accurate to the best of your knowledge. If you are booking on behalf of another person, you accept responsibility for ensuring that the relevant party is aware of these terms and any obligations arising from them.
All bookings are subject to availability. A booking request may be made by telephone, email, online form, or any other method we make available from time to time. The booking will only become binding once we have accepted it and, where required, received any deposit or confirmation payment. We may ask for details about the property, the type and size of the area to be cleaned, the condition of the flooring, access arrangements, parking restrictions, and any special requirements that may affect the service.
When accepting a booking, we may rely on the description you provide. If the actual condition of the carpet, rug, or upholstery is materially different from what was described, we may need to adjust the price, modify the treatment, or decline certain parts of the service. A quotation is usually based on the information available at the time and is not a fixed offer for an unlimited period. If a quote is time-limited, it will be stated at the time of issue; otherwise, it may be withdrawn or revised before booking confirmation if the scope of work changes.
We aim to attend at the agreed time, but all appointments are subject to reasonable variation. Arrival times are estimates and not guaranteed exact times unless expressly agreed in writing. Delays may occur due to traffic, earlier jobs, weather, access issues, or equipment problems. If we are delayed, we will take reasonable steps to notify you and rearrange where needed. The use of the phrase Woodford carpet cleaning services or any similar wording on promotional material does not change the contractual terms set out here.
You must ensure that the property is reasonably prepared for cleaning. This includes clearing personal items, fragile objects, and valuables from the work area, providing access to water and electricity where needed, and advising us of any special risks such as weak flooring, pre-existing damage, loose dye, delicate fibres, or recent spillages. We may refuse to move heavy furniture, electrical items, or hazardous materials, and we are not responsible for items left in the cleaning area unless we have expressly agreed otherwise.
Unless otherwise agreed, payment is due on completion of the service. We may request a deposit, advance payment, or card pre-authorisation before attendance for certain bookings, larger jobs, repeat cancellations, or commercial work. Payment methods accepted may include cash, bank transfer, card payment, or other methods we specify. If an invoice is issued, it must be paid by the date stated on the invoice. Failure to pay on time may result in recovery action, suspension of future services, and any reasonable costs incurred in pursuing the debt, to the extent permitted by law.
All prices are quoted in pounds sterling and, where applicable, may be subject to VAT or other taxes at the prevailing rate. Any extra work requested on the day, such as additional stain treatment, treatment of unexpected areas, or extended drying support, will be charged separately if agreed by you. We reserve the right to amend the price if the scope of the work changes materially, if access becomes more difficult than described, or if the service requires greater time, materials, or specialist treatment than initially anticipated.
Cancellations and rescheduling must be made as soon as possible. If you cancel or move an appointment with less than 24 hours’ notice, or fail to provide access at the agreed time, we may charge a cancellation fee to cover time and travel losses. Where a deposit has been paid, it may be retained in full or in part depending on the circumstances and our reasonable losses. If we need to cancel or rearrange the booking, we will seek to give notice and offer a new appointment time where possible.
If our attendance is prevented by circumstances beyond our reasonable control, including severe weather, staff illness, transport disruption, equipment failure, utility interruption, fire, flood, or government restriction, we may suspend the service without liability for delay. We will use reasonable efforts to rearrange the appointment. Neither party will be treated as in breach where performance is prevented by a force majeure event, provided that the affected party notifies the other as soon as reasonably practical.
We use commercially reasonable care and skill in carrying out the service. However, results may vary depending on the age, material, condition, previous treatment, and level of soiling of the item or surface. Some stains, odours, shading, wear, or fibre distortion may be permanent or may reappear after drying due to wick-back, hidden contamination, or pre-existing damage. We do not guarantee complete removal of every stain, mark, or odour, although we will use appropriate methods to achieve the best reasonable result for the fabric or flooring concerned.
Our liability is limited to direct loss or damage caused by our negligence or breach of contract, subject always to any legal rights that cannot be excluded under UK law. We will not be responsible for indirect or consequential loss, including loss of profits, loss of business, loss of rental income, or loss arising from delays, except where such exclusion is not permitted by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded.
If you believe damage has been caused during the service, you must notify us as soon as reasonably possible and in any event within 24 hours of completion, or within a shorter period if required by the circumstances. You should take reasonable steps to minimise any further loss. We may ask to inspect the item or area before any repair, replacement, or compensation is considered. We will not accept responsibility for damage caused by pre-existing defects, unsuitable materials, hidden wear, poor installation, or the failure to disclose relevant information before the work began.
In cases where liability is established, our choice of remedy may include re-cleaning the affected area, arranging repair through a suitable third party, offering a refund of the affected service element, or making another reasonable payment capped at the amount paid for the specific service in question, unless a higher limit is required by law. This approach does not affect any statutory rights you may have as a consumer. The same principles apply to any carpet cleaning by Woodford service and to ancillary treatments supplied as part of the same appointment.
We take compliance with waste and environmental rules seriously. Any waste generated during the service, including packaging, used cloths, removed debris, excess contaminated residue, or disposal arising from treatment of damaged materials, will be managed in accordance with applicable UK waste regulations and environmental requirements. Where we remove waste from the property, it will be handled and disposed of responsibly using lawful methods.
You must tell us in advance if the property contains any hazardous substances, biological contamination, sharps, asbestos, oil, chemicals, or other regulated materials. We do not provide specialist hazardous waste removal unless expressly agreed in writing and legally permitted. If such materials are discovered unexpectedly, we may stop work immediately and charge for time already spent on site. Any additional disposal costs, specialist handling charges, or compliance expenses required by law may be added to the final invoice where reasonably incurred.
We are not responsible for pre-existing contamination, mould, pest infestation, or hidden waste that becomes apparent during the service, except to the extent required by law. You remain responsible for ensuring that the premises are safe and suitable for the agreed cleaning work. If there is any uncertainty about the lawful handling of certain waste types, we may refuse to proceed until appropriate arrangements are made. This helps ensure that every Woodford carpet cleaning appointment is delivered in a lawful and responsible manner.
Any materials, products, or equipment we supply remain our property until payment has been received in full, where retention of title is permitted by law. You must not interfere with, misuse, or move equipment while it is in use. We may take photographs before, during, and after the service for internal records, quality assurance, insurance, and evidential purposes, including evidence of condition or completion. Such records will be handled in line with applicable data protection laws and only used for legitimate business purposes.
Nothing in these terms creates a partnership, employment relationship, or agency between us and you. If any part of these terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Failure by either party to enforce a right on one occasion does not waive that right on any later occasion. These terms, together with any written quotation or booking confirmation, form the entire agreement between the parties for the relevant service.
These terms may be updated from time to time to reflect changes in law, business practice, or the range of services offered. The version in force at the time of your booking will normally apply to that booking unless a change in law requires immediate amendment. If a change materially affects a future booking, we will use reasonable efforts to notify you before the service date. By continuing to use the service after an update, you agree to the revised terms where applicable.
The service is supplied under the laws of England and Wales. Any dispute, claim, or matter arising out of or in connection with these Terms and Conditions, the booking, or the service itself shall be governed by and interpreted in accordance with the law of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where consumer law gives you the right to bring proceedings in another part of the United Kingdom.
For customers acting in a consumer capacity, nothing in these terms affects your statutory rights under applicable consumer protection legislation. If any provision of these terms is inconsistent with mandatory law, the mandatory law will prevail to the extent of the inconsistency. We encourage prompt communication if any issue arises, so that concerns about service quality, timing, payment, or scope can be addressed fairly and efficiently without unnecessary escalation.
These Terms and Conditions are intended to provide a clear legal framework for our professional carpet care services. By booking with Woodford Carpet Cleaners, you confirm that you understand the booking process, payment obligations, cancellation terms, liability limits, waste handling requirements, and governing law stated above. Acceptance of the service constitutes acceptance of these terms.
